General Data Protection Regulation 
(GDPR) & Privacy Policy 

This is the privacy notice of Tidy Happy Calm, hereafter referred to as "we", "our", or "us". 

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Our contact details 

Name: Kate Yiannacou

E-mail: kate@tidyhappycalm.co.uk 

Website: www.tidyhappycalm.co.uk 

Date Privacy Policy completed: 27/06/2021 (verson1)

The data we process

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

Identity data:
This may include your first name, maiden name, last name, username, marital status, title, date of birth. This would have been provided by you to us for the performance of a contract or a potential contract between us.

Contact data:  
This may include your billing address, residential address, email address and telephone numbers. This would have been provided by you to us for the performance of a contract, or a potential contract between us.

Financial data:
This may include your bank account and payment card details. This would have been provided by you to us in order to pay for services/goods provided by us.

Transaction data:
This may include details about payments between us and other details of purchases made by you. This will be details of orders you have made with us and which need to be retained for accounting purposes.

Communication data: 
This may include any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. This would be provided by you to us and retained for record keeping purposes and for fulfilling any contract or potential contract with us.

Technical and Usage data:
This may include information about how you use our website, products and services. This would be provided to us by website analytic sites e.g. Google Analytics. The purpose of this data would be to enable us to provide you with relevant content and to improve our service to you. You can set your browser to refuse all or some browser analytic cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website you visit.

Marketing and Communications data:
This may include your preferences in receiving marketing communications from us. This would be provided by you to us. You can withdraw your consent or change your preferences at any time by contacting kate@tidyhappycalm.co.uk

Lawful basis for processing

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

• verify your identity for security purposes
• sell products to you
• provide you with our services
• provide you with suggestions and advice on products, services and how to obtain the most from using our website.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

We aim to ensure that your personal information is maintained and updated accurately. Please inform us of any changes to your personal information so we can ensure your record is kept up to date.

We will never sell or share your information with third parties unless you provide your consent, or unless we are required to do so by law.

If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

Retention period for data

Except as otherwise mentioned in this privacy notice, we keep the relevant data only for as long as required by us.

• To comply with other law, including for the period demanded by our tax authorities it is required that we keep basic information about you (including contact identity, financial and transaction data) for six years.
• To provide you with the services you have requested we will keep additional personal data for two years after our last communication, after which time you will be considered a ‘past client’. If you wish to work with us again after this time, we will re-collect relevant personal data.
• To support a claim or defence in court.

During this time, your data is securely stored on a password-protected device. After this time we will then dispose of your information by deleting any digital copies of your information securely from our systems, and destroying any hard copies of your information.

Your legal rights

You have certain rights over your personal data, including:

• The right to access and receive a copy of your personal data
• The right to rectify inaccurate date
• The right to have personal data erased
• The right to request restriction of your personal data
• The right to data portability - to obtain and reuse your personal data for your own purposes across different services
• The right to object to the processing of your personal data in certain circumstances

Further information about your rights are available here.

You are not generally required to pay any charge for exercising your rights. If you make a request, we will endeavour to respond to all legitimate request within one month. If we cannot respond within one month, we will notify you and keep you updated. Please contact us at kate@tidyhappycalm.co.uk if you wish to make a request.

How you can complain

If you are not happy with our privacy policy or if you have any complaint with regard to it then you should tell us. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. 

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.